Question 1

Is CoinExForensics a trading exchange?

Accepted Answer

No. CoinExForensics is a recovery desk with a concierge settlement service. We don't run a matching engine and we don't offer self-serve trading. Every buy, sell, or withdrawal is executed by a human operator under a signed mandate.

Question 2

How fast are withdrawals?

Accepted Answer

Whitelisted addresses settle in under 60 minutes during desk hours. New addresses go through a 24-hour cooldown for security.

Question 3

What if my funds are stolen?

Accepted Answer

Open a case from your dashboard or from the contact page. Forensic analysts begin chain analysis within two hours and coordinate with exchange compliance desks worldwide.

Question 4

Which countries do you support?

Accepted Answer

72 jurisdictions across the EU, UK, US (excluding NY and TX), LATAM and APAC. Full list on request.