Compliance & financial crime

• SOC 2 — controls over security, availability and confidentiality.
• ISO/IEC 27001 — certified information security management system.
• FinCEN — registered money services business for the applicable US activities.

Certificates and registration details are available to clients and counterparties on request at support@coinexforensics.com.

• Government photo identification, front and back, plus a liveness selfie holding the document.
• Name, date of birth, nationality and residential address verification.
• Enhanced due diligence for high-risk jurisdictions, high-value mandates and complex ownership structures.
• Periodic re-verification and event-driven review.

Every client and counterparty is screened against consolidated sanctions lists (including SECO, OFAC, EU and UN), politically exposed person data and adverse media, at onboarding and on an ongoing basis. Positive matches block onboarding or freeze activity pending review.

For settlement mandates we establish the origin of the assets involved. Where an on-chain source cannot be evidenced, or where the trail touches a sanctioned or mixer-associated cluster, the desk declines the instruction.

• Manual review of every buy, sell and withdrawal instruction before execution.
• Address screening against illicit-activity clusters before funds move.
• Network, memo and minimum-amount validation to prevent misdirected deposits.
• Full audit trail of status changes with the reviewing operator recorded.

Where a suspicion of money laundering or terrorist financing arises, we report to the competent authority as required by law. Legal reporting obligations override client confidentiality, and we may be prohibited from informing the client that a report was made.

Report a suspected security vulnerability to support@coinexforensics.com with the subject line "SECURITY". Please include reproduction steps and give us reasonable time to remediate before disclosure. We do not pursue researchers who act in good faith and avoid client data.

Complaints go to support@coinexforensics.com. We acknowledge within two business days and aim to resolve within twenty. Billing and settlement disputes may also be raised at finance@coinexforensics.com.